Last updated: 4 November 2026
1. About these terms
These terms apply to enquiries and stays at Trailways Inn. By sending an enquiry or staying with us you agree to them. Our details are on the Legal Notice page.
2. Enquiries and bookings
Our website takes booking enquiries only. Sending an enquiry does not guarantee availability or create a contract. A booking is only made when we confirm it to you, after which we will tell you the details of your stay and the total price.
3. Rates
Rates shown on this website are a guide, per room per night. Breakfast is included in every room rate for every guest staying in the room. We confirm the exact price for your dates when we reply to your enquiry.
4. Payment and deposit
Payment and deposit arrangements will be confirmed to you when we confirm your booking.
5. Cancellation and changes
Cancellation and change terms will be confirmed to you when we confirm your booking.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day cancellation right for distance contracts does not apply to accommodation booked for a specific date or period.
6. Arrival and departure
Check-in is from 3:00pm and check-out is by 10:30am. See Check-in & Check-out.
7. Guests and conduct
Rooms may only be occupied by the number of guests agreed. Please follow our House Rules. We may ask guests who do not follow them to leave.
8. Damage to the property
Guests are responsible for any damage caused to the room, furniture, fixtures or any part of the property during their stay. We reserve the right to charge for the reasonable cost of repair or replacement. Please report any accidental damage to us as soon as possible.
9. Smoking, pets and noise
Trailways Inn is a non-smoking property. Smoking (including e-cigarettes and vaping) is not permitted anywhere inside the building. Pets are not permitted unless agreed in advance in writing. Please respect other guests by keeping noise to a reasonable level, particularly between 10pm and 7am. We may ask guests who do not follow these rules to leave without a refund.
10. Our responsibility
We will take reasonable care of guests and their property, but we are not responsible for loss or damage we could not reasonably have foreseen. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence.
11. If we cannot honour a booking
If we are unable to provide your accommodation for reasons outside our control, we will tell you as soon as possible and refund any payment made for the booking.
12. Consumer rights
Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.
13. Complaints
If something is not right, please tell us as soon as possible so we can put it right during your stay.
14. Governing law
These terms are governed by the law of England and Wales.