Last updated: 4 November 2026
Who is responsible for your data
The data controller for this website is:
- Operator / legal name
- Focal Ltd
- Trading name
- Trailways Inn
- Postal address
- 14 Main Street
Coln St Aldwyns
Cirencester
GL7 5AN - [email protected]
- Telephone
- 01285 402242
What we collect and why
Booking enquiries
When you send a booking enquiry we collect your name, email address, optional telephone number, dates, number of guests, room type and any special requests you include. We use this to reply to you, check availability and, if you go ahead, manage your stay. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in running our business.
Contact messages
If you use the contact form, we collect your name, email address, optional telephone number and message so that we can reply. Our lawful basis is our legitimate interest in answering your questions.
Special requests
Please avoid including sensitive information, such as health details, unless it is needed for your stay. If you tell us about allergies or access needs, we will use that information only to look after you during your stay.
Technical data
Our web server may log your IP address and technical details to keep the site secure and to limit spam. Enquiry forms use a limited, short-lived record of your IP address in hashed form to prevent abuse. We do not use cookies for the enquiry forms.
Who we share data with
We do not sell your data. We use service providers to run the website and send and store email, and they process data on our behalf. We share data with others only where the law requires it.
How long we keep it
We keep enquiry and contact data for up to 24 months, and for longer only where we need it to meet legal or accounting duties.
Cookies and similar technologies
See our Cookie Policy. Non-essential cookies, such as analytics, and third-party embeds, such as maps, are only used with your consent.
International transfers
We do not transfer your personal data outside the United Kingdom. If we ever need to do so, we will only transfer data to countries that provide an equivalent level of protection, or with appropriate safeguards in place.
Automated decision-making
We do not make any decisions about you using solely automated processing, including profiling, that have a legal or similarly significant effect on you.
Your rights
Under UK data protection law you have the right to access your data, correct it, have it erased, restrict or object to its use, and receive it in a portable format. To use these rights, contact us using the details above.
Complaints
If you are unhappy with how we use your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Changes
We may update this policy from time to time. The current version is always on this page.